We are happy to announce that our E commerce portal is open for you. We have kept your safety in our mind in the time of COVID-19. The shipping across India will be done with safety and sanitation as per govt norms.

Customer Service

We, at Dhanshree Gems are aspire to assist and serve you better everyday. Transparency is one of our core values of the business and we like to share how we work online.

Shipping & Delivery

Your shipping address, PIN code, will be confirmed from the Dhanshree Gems database before you pay for your shopping. In the case when your order is not secured by our delivery partner plus the area not covered, then we would request you to provide us with an alternate shipping address. If there is a dispute regarding the shipment of product plus services to an area not covered by Dhanshree then, Dhanshree will not be responsible for non-delivery of the product in such circumstances. If you book many orders for products and services in one transaction, Dhanshree will ship all products simultaneously.

Though, this is not eternally possible because of some product features and logistics problems. If you purchase multiple products in a single transaction, we will send all products to the single shipping address you provided. Furthermore, if you want to ship the products to another address, you should book the order individually based on the delivery address.

Domestic-

  • Shipping within India is INR 300 irrespectively with the number of items purchased.
  • Shipping is free on purchases above INR 1,00,000/-
  • Orders are delivered within 4-5 working days depending upon your location.
  • We will send all express shipments through reliable courier service providers such as FedEx, UPS, DHL, and TNT.

International-

  • The standard charge per standard anywhere outside India is INR 2000 and free shipping above INR- 1,00,000/-
  • Orders are delivered within 4-5 working days depending upon your location.
  • We will dispatch your order via Express.

Commonly Asked Queries (Shipping within India)

1. How soon will my order be shipped?

We state dispatch days on all product pages. This will differ accordingly, depending on the product that you have purchased. Your ordered gem will usually take 1-2 days for shipping. Although you need a gemstone to inlaid in a ring then, this will often take 4-5 days. Likewise, a gem demanded with a further laboratory certification will also receive a longer time.

2. Is my shipment fully secure?

Our shipments are prepared with reliable and secured packaging just as related to the packaging of e-commerce managers in India that is Flipkart. Also, you don't have to pay extra.

3. Can I track my shipment?

Of course, you can easily track your shipment on our website. In India, all our shipments will be sent by reliable couriers such as FedEx, DHL, and TNT. When the product dispatched from our office soon then, you will immediately get an email with a tracking ID so you can track it easily.

4. Is there any hidden cost?

There is no hidden cost that we charge from you. When you are placing the order, the price is already mentioned over there and on your order receipt too.

Commonly Asked Queries( International Shipping)

1. What about customs duties and charges?

We are not responsible for any customs duties, duties, VAT, etc. that your country can charge as they vary from case to case and are beyond our reach. Note that there is presently no import duty on gemstones in the US, Canada, plus Europe. Moreover, in other countries, it is usually only around 1%. Further, expert buyers can reclaim VAT. You are suggested to talk to your local customs for each explanation. Moreover, feel free to contact us anytime, and we are glad to talk to you.

2. Is my shipment fully secured?

Our total international shipments are prepared with safe packaging and with care too. We know that the route is far, and that's why we assure you not to disappoint you. Moreover, we partner with reliable plus reputable providers such as FedEx, who ensure that to send the package to you safely.

3. Can I track my shipment?

You can easily track all your shipments online. You can face delayed tracking of postal shipments in some countries. All our express shipments sent by well-known carriers such as FedEx.

Privacy & Security

Thanks for visiting our site! And we know your privacy is important and that's why we keep it secure. Dhanshree Gems has created the following privacy and security policy to tell you about: what kind of information we usually gather, why we collect your information, and how we use it. Dhanshree is the handler or controller of your private data; we protect your data, which is given by you at the process of filling the necessary details of you.

When you submit your Personal Information to our website, you are providing us with your permission to the quantity, usage plus exposure about your information as provided in this Privacy Policy. Further, we are available and happy to discuss your query plus concerns about this privacy policy. This site can change this policy from the period by updating the page. You can check the page periodically to ensure that you are happy with any changes made by us.

What information do we collect

We collect information about you, including your name, contact details such as Email address plus your residence address. Further, we collect demographic information which is postcode, favourites and interests. Additional details are relevant to customer surveys or proposals and lots of cookies to secure smooth and satisfying customer experience with us.

On what motive we collect your details plus how we use it?

We need this information to know your needs better and provide more reliable service, specifically for the following purposes-

  • Complete and to manage purchases, orders, payments, returns/exchanges plus requests for information and provide any requested services.
  • To answer your questions and requests
  • Analyze plus review your personal information for mistakes, correctness and omissions too.
  • To know your product plus service liking.
  • Confirmation and tracking orders.
  • To send marketing communications plus other information about products, services and promotions through your Email and mobile messages.
  • To stop false transactions, monitor against theft, prevent abuse, and to protect our customers plus our business too.

Personal information We may Share With Others.

Meanwhile, in some situation, we may share your Personal Information with our trusted partners.

Acquiescence with law and fraud safeguard-

You and we may authorize us to use and disclose any data, including your Personal Information which are-

  • We consider essential, in our sole discretion, to comply with any applicable law, regulation, legal procedure, or governmental inquiry.
  • To investigate, stop or take any action on circumstances relating to illegal acts, doubted fraud, potential threats to the physical safety of any individual.
  • Credit fraud protection plus risk decrease to other companies and organizations.
  • To implement each agreement made with us.

Service Providers-

  • We accept liable trusted service providers to do specific services on our behalf, including shipping, payment procedure, information storage or controller, web hosting, web analytics, marketing, mailing and Email.
  • The service providers obtain your Personal Information only if such data is required to do their work, plus they are not allowed to use any personal data for any intent other than that set by Dhanshree Gems.

Feedback plus Advice-

  • Your feedback, comments and testimonials are significant for us. It helps us to do more advancement on our website, products and services.
  • Making such submissions for us, you assign your rights to us and, we guaranteed to assure you by keeping your Personal Information safe and protected.

We are committed to making sure that your information is protected. To stop illegal access plus exposure, we should set in place appropriate physical, computerized and managerial systems to safeguard and secure the information which was collected online.

Returns & Replacements

In the return and replacement policy, we will return you the amount plus provide the facility of free replacement of the product within 8-10 days of the invoice date of delivery of the product, in the following conditions-

  1. If you changed your mind to buy the item, you ordered
  2. If we received the product in weak, damaged or mutilated condition, we would not accept it any condition
  3. If the product is excellent and is same as what we sent you then, we can quickly return or replace it
  4. An original product certificate must accompany the product and copy of the original bill, packaging, documentation, lab certificate, discount-coupon, etc

Important Things-

  • Product replacement is only possible for products that you received in a wrong or damaged situation or when you incorrectly received another product, which is different from what you ordered.
  • Shipping charges, Vat, and duties are non-refundable on goods returns under the 5-day return policy.
  • We will only accept the product in proper packaging, along with original gem certificates and sales invoices.
  • When we receive the product back and verify its packaging or condition properly, then we will begin the return or replacement process for your money/product within 8-10 working days. No returns will be allowed after five days.
  • We will process refunds on the same account from which we receive the payment. It can take about 2-3 business days to reflect the amount in your account.

Commonly Asked Queries-Returns and Replacement Policy

1. When does the 10-day return period begin?

The 10-day return period begins the day you receive your product, as displayed by our courier records. Note that any custom jewelry that is rings, pendants, bracelets, etc. can't be returned for money. But, you can place a return request on our website.

2. I ordered two gemstones, and I like one of them, can I return the other one?

Of course, on our 100% money-back gemstone, under our no-questions return policy, you can return other gems within the time of 5 days within one condition that the gemstone is what we sent you.

3. If I lost the lab certificates plus the original packaging of the product then, can I still return the gemstone?

We require complete original product certificate, invoice, documentation, lab certificate, plus packaging, etc., that are with the gemstone. In the lack of any of these things then, you are not suitable for a 100% money-back guarantee. Though, you may still be eligible for complete or maybe incomplete replacement. Please reach out to our customer support unit with your accurate summary so that we can help you better.

4. How can I send returning gemstone?

If you are returning or replacing any gemstone then, please follow these steps-

  1. Contact our Customer Support plus get Return Support
  2. Make sure you keep each original item with gemstones such as original product certificate, invoice, documentation, and packaging, etc.
  3. Pack the thing nicely and send it to us within a reliable courier with insurance for the package. Choose courier tracking information plus share it with us so we can know about it.
  4. We suggest you send the product back to your nearby DTDC branch within the DTDC Plus service. The service guarantees to deliver on the next business day also reduces the chance includes linking to delays, loss, and theft.>